FAQ

Is it possible to order a custom-made piece of jewelery with, for example, a larger size of stone?
As all our jewelery are handmade, we can offer tailor-made versions of our designs, for example with a larger stone. Contact shop@ebbavonsydow.com with your request, and we will get back with a proposal. Thank you!

Tell us about the quality of the diamonds?
We carefully select each individual stone, by hand. A time-consuming but extremely important process, as each piece of jewelery is handmade and unique. We have chosen to work with Top Wesselton diamonds, rare white with clarity si 1 - 2 (slighty included) and cut: very good.

How are the diamonds certified?
The diamonds are carefully selected and certified by GIA, the Gemological Institute of America, one of the world's foremost independent certification bodies that ensures quality and places high demands on shape, color, cut, proportions, symmetry, dimensions and carats. Certificates are not included with each separate diamond.

What is the quality of the gold?
Our fine jewelry is handcrafted in 18 carat or 14 carat recycled gold.

Where is Ebba von Sydow Jewelry made?
All our fine jewelry pieces are handcrafted in Ramat Gan, Israel, by our experienced goldsmiths. Each piece is a unique craft, made with a passion for quality. Our production is based on long experience from the industry, in regards to both design and sustainability.

Are the diamonds in your jewelry conflict-free?
The diamonds are mined in Australia and are guaranteed via the Kimberley Process, a control unit that ensures that the diamonds are 100% conflict-free and produced under ethical conditions. More information can be found at KimberleyProcess. 

How do I clean my jewelry?
Use professional Jewelry Cleaner or, as we do at home, clean your jewelry gently with lukewarm water, detergent and a soft toothbrush. It works wonders!

How do I get rid of knots on my chain?
A trick that actually works well is using baby oil and a sewing needle...

Where can I buy Ebba von Sydow Jewelry?
Exclusively at Ebbavonsydowjewelry.com and in our Pop-Up stores, directly from us. The reason we don't work with traditional retail (and their markups) is simply that we can keep prices lower, for you as a customer. 

Can I pick up my order the same day, in Stockholm?
Of course! When checking out in our online store, you can click on pick-up and then select Bookbinders Design. During regular opening hours, you can then pick up your order at Karlavägen 67 in Stockholm.

Can I sleep, exercise and shower with my fine jewelry?
We cannot recommend you wear the jewelery with chains during tougher workouts. Having said that, our fine jewelry is created for use in everyday life, but as with everything else, we cannot 100% guarantee that nothing happens during workouts, for example. Our best advice is to use the jewelry with love and care.

Is there nickel in your jewelry?
No.

Can I cancel / return my order?
As a customer within the EU, you have the right to cancel your purchase against a valid receipt within 14 calendar days after you have received your goods. The product must be returned in salable condition. All returned goods must be sent back with order number and contact information to our warehouse.
Unidentified items that are returned may be refused a refund. Returns that are damaged or dirty are not accepted. Ebba von Sydow AB is not responsible for return shipping. As a customer outside the EU, you have the right to cancel your purchase against a valid receipt within 30 calendar days after you have received your goods.

Can I exchange my jewelry?
Unfortunately, for practical reasons, Ebba von Sydow Jewelry cannot administer exchanges of goods purchased from our webshop. Instead, return the ordered item by following the instructions you receive after contacting shop@ebbavonsydow.com. As soon as we have processed your return, you will receive a refund via the same payment method used to make the purchase. If you want a different size or color, please place a new order.

I got a wrong item / wrong jewelry?
We do our best to ensure that your jewelry is in perfect condition when we send them to you. If, contrary to expectations, you receive a damaged, incorrect or defective item: Send a PICTURE where we can clearly see the error. Send the photo attached in an email to shop@ebbavonsydow.com. NOTE, write your order number! We will get back to you as soon as possible. We are grateful if you hear from us immediately when you discover the error, so that we can help all the faster.

I want to make a return - how?
1. Find out your order number.
2. Fill in the form below - we will respond to emails with further instructions.
3. Email shop@ebbavonsydow.com for further questions or problems with the form. Normally we respond within 48 hours during working days.

How do get notified about new drops?
You are very welcome to sign up for our newsletter. Keep an eye on our Instagram @ebba_jewelry for new drops and upcoming releases, of our Everyday Fine Jewelry. Thank you!